Support
Frequently asked questions
Shipping, COA verification, storage, and research use policies.
- Are Silverback Peptides products for human consumption?
- No. All products are strictly for laboratory and scientific research use only. They are not intended for human consumption, medical use, or veterinary use.
- How do I verify peptide purity?
- Every batch includes third-party HPLC testing. Request the COA for your batch via the product page or contact support@silverbackpeptides.com.au.
- What is bacteriostatic water and do I need it?
- Bacteriostatic water (BAC water) is a sterile solution with 0.9% benzyl alcohol used to reconstitute lyophilised peptides. It allows multiple withdrawals from the same vial. Most injectable research peptides require BAC water for reconstitution.
- How fast is shipping within Australia?
- Orders are dispatched within 48 hours from Melbourne. Express metro delivery is typically next business day.
- What payment methods do you accept?
- We accept major credit cards, PayPal, and Afterpay via our secure WooCommerce checkout.
- Can I track my order?
- Yes. You receive a tracking number by email once your order is dispatched. Track via the link in your confirmation email.
Still have questions? Contact support or browse our Research Hub.