REFUNDS & RETURNS INFORMATION
Due to the sensitive nature of our products, all sales are final. silverbackpeptides does not accept returns, issue refunds, or offer exchanges under any circumstances.
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with supporting photos. We may, at our discretion, issue a replacement.
MISSING OR FAULTY PRODUCTS
We take great care to ensure your goods are packed securely and dispatched accurately. However, should you receive an incorrect, faulty, or incomplete order, please contact us immediately at support@silverbackpeptides.com.au.
To help us resolve your issue promptly, please include:
- A detailed description of the problem
- Your order number
- Full name and preferred contact details
- Photos of the package (if applicable)
We prioritise resolving these matters quickly and will work to rectify the situation as soon as possible.
ORDER CANCELLATION
If for any reason you need to cancel your recent order, please contact us as soon as possible.